Add Product

Search Results:

New Member
Posts: 2
Registered: ‎12-19-2020

Digital Library Download Link takes you to webpage that is not up and running.

I ordered Hallmark Card Studio online so that I could work on Christmas cards.  When I try to click on the download button in the Digital Library, I just get a white screen that says "An error occurred while processing your request.

Reference #50.2d2e2017.1608432904.8726db6"  
I chatted with 2 people on the Help Chat and they tried to help.  Both of them finally directed me to talk with someone at the Geek Squad.  The first one gave me a link that put me right back to the same chat help I was on.  The second one gave me a phone number to call.  I waited a couple minutes before calling and a window popped up for me to rate the help I was given.  It covered up the phone number I was to call.  It finally gave me an option to have the conversation emailed to me.  This is now about 3 or hours later and no email ever came.

I fed the error response into google and it looks like it is a generic message from Microsoft when you are trying to access a web page that does not exist.  I even tried to go to just the first part of the link that ended with .com.  The whole web site was down.  Is this a common occurence?

New Member
Posts: 2
Registered: ‎12-19-2020

Re: Digital Library Download Link takes you to webpage that is not up and running.

I talked with someone in the Geek Squad today.  He listened to what my problem was but then he said he could not help me unless I joined and became a membere of the Total Tech Support for $199.00.  I didn't see why I should have to pay $200 to get them to figure out why the link they gave me for $45 worth of software wouldn't work.  I tried downloading to a different computer and it still didn't work and came up with the same message on a blank page.  He finally transferred me to Customer Service where I talked with someone that sounded like he would help me.  He said he reissued the code so that I would get an email in about 30 minutes with a new link to the software.  I was thrilled but then time has gone by.  It's now been about 9 hours and I received no email.  I can still go through the menu's to get to the digital library but the link to the software still does not work.

Posts: 632
Topics: 27
Kudos: 113
Solutions: 29
Registered: ‎02-08-2019

Re: Digital Library Download Link takes you to webpage that is not up and running.

Hi there, RGrinnell,

Thank you for taking the time to join our community here on the Best Buy Forums! I understand that you were having some errors when attempting to download the Hallmark Card you had purchased and I am disheartened to hear about this. It sounds like you've attempted to get support with this, but to no avail. I would like the opportunity to look further into this to determine what may be possible!

To get started, can you please send me a private message that includes your full name, phone number, email address, and order number? You can send a secure message by using the Private Message button below in my signature. I look forward to hearing from you!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!