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New Member
Posts: 5
Registered: ‎12-13-2020

Digital Library Download Error

I purchased Hallmark Card Studio Deluxe and it shows up in my Digital Library. When I click the Download button, I get

An error occurred while processing your request.

Reference #50.34a65b68.1607843962.211da01f

 

I've tried different browers,, cleared my cache and restarted my computer. Nothing helps. Is there another way to get the software?

New Member
Posts: 1
Registered: ‎12-14-2020

Re: Digital Library Download Error

It's interesting you mention this, I literally bought this exact same software this morning as a gift for my mom and am having difficulty downloading it. After reading across these forums, it sounds like Best Buys digital delivery system is very broken. Hopefully one of their reps chimes in here shortly, as the regular custom service is no help with this.

New Member
Posts: 5
Registered: ‎12-13-2020

Re: Digital Library Download Error

I've spent 45 minutes chatting with four agents at Best Buy, both in Customer Service and the Geek Squad. None of them seem to have any idea what I'm talking about. Sample questions

"Are you facing this issue from the beginning or is it happening after any update?"

"Just to confirm you want to download Webroot software subscription on your computer. Is that correct?"

"We are sorry the mail cannot be reissued once again as there is a limit for sending."

" I will take remote access if you allow so that we can connect you to the next level support and they will check and resolve the issue for you. Is that okay with you ?"

 

 

 

 

 

 

 

Posts: 632
Topics: 27
Kudos: 113
Solutions: 29
Registered: ‎02-08-2019

Re: Digital Library Download Error

Hi there, y'all,

Welcome to our community! We have a lot of great resources around out site here, and I'd like to invite you to check those out when you get the opportunity. It is never within our intentions for there to be any complications or issues when downloading content, and I'm sad to hear that this was the case with the Hallmark - Card Studio Deluxe that you both had ordered. 

I'd be glad to see if I can assist with this or shed light on possible causes that may be affecting the download of this card. Please keep in mind that you will not be able to download from your mobile device. This also applies to tablets. We ask that you use a browser that supports our Digital Library. These browsers would include: 

  • Internet Explorer 8 and 9
  • Safari 6
  • Google Chrome 20, 21 and 22
  • Mozilla Firefox 12, 13, 14 and 15

When you get the chance, I would suggest also following the troubleshooting steps outlined here to see if this may help with downloading this. If the steps in our FAQs article don't help with the issue, please feel free to send me a private message with additional details about the error you were coming across, in addition to your full name, phone number, and email address so I can look further into this. A secure message can be sent by using the Private Message option below in my signature.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎12-13-2020

Re: Digital Library Download Error

I tried Safari, Chrome and Firefox and two different machines. I got the same behavior. I also followed the troubleshooting guide.

Posts: 632
Topics: 27
Kudos: 113
Solutions: 29
Registered: ‎02-08-2019

Re: Digital Library Download Error

Thank you so much for trying out those steps, and different browsers! By chance, do you happen to have an ad or popup blocker on? If so, I ask that you turn that off to allow the download to take place. Let me know is this may be the case, so I can follow up with you as needed regarding this.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎12-13-2020

Re: Digital Library Download Error

I do not have an ad or popup blocker on. I get to the download page, but it says

An error occurred while processing your request.

Reference #50.2f7419b8.1608171463.7b4a882

 

No popup blocker would cause that.

Posts: 632
Topics: 27
Kudos: 113
Solutions: 29
Registered: ‎02-08-2019

Re: Digital Library Download Error

I appreciate you trying that out, davidemartin! I see that you have sent me a private message regarding this, and I'll be following up with you there in just a moment to further assist. I look forward to working with you!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎12-13-2020

Re: Digital Library Download Error

It seems there's no solution. They offered to refund my money.