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Posts: 2
Registered: ‎12-02-2019

Digital Download

I ordered Norton Anti-Virus on 12/2/19 via their website to receive the product digitally, I received the link that the download was ready, when I clicked it I got a message that said "We're sorry, something went wrong".  Something sure did go wrong!


I reached out to the Geek Squad and was transferred four different times with the last person telling me it was going to cost me $39.99 to resolve the problem!  What kind of service is this that BestBuy offers?  You order something from their website for a digital download, the download doesn't work and now they want to charge you to fix it.


I will NEVER, EVER do business with BestBuy again and I will tell all my friends and family about BestBuy's crappy service and customer service.  I will submit a complaint with my credit card company regarding this too.


BUYER BEWARE when doing business with BestBuy.

Posts: 351
Topics: 8
Kudos: 62
Solutions: 18
Registered: ‎11-23-2018

Re: Digital Download

​ EHalasz,


Welcome to the Best Buy Forums. We wish that you were connecting under better circumstances, but we are happy that you took the time to join us here.


I would certainly want access to the code I paid for, so I can understand your point here. If you’d like us to take a closer look into this, please send me a private message by clicking on the blue button in my signature below. Once there, please provide your full name, email, phone number, and order number.



Quinton|Social Media Specialist | Best Buy® Corporate
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