05-12-2020 12:55 PM - edited 05-12-2020 12:55 PM
Hello, CONORwm, and welcome to our online community!
One of our senior specialists, Bill, followed up to your private message as well regarding your digital download. It appears that you placed this order through our Best Buy Canada website. This forum is only able to assist with purchases made through our US Best Buy stores and US BestBuy.com website.
Please contact Best Buy Canada through their Contact Us page here.