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Posts: 1
Registered: ‎02-10-2021

Digital Download won't download

I purchased the HR Block software and got an email that the download was ready.  Signed in and went to the digital download library.  The software is there and is ready to download, but when I click the download button a new window opens with a message that says "not found".  I have been trying for two days to get someone at Best Buy or HR Block to fix the error, but nothing has changed.  I can't even return it, as digital content can't be returned, what do I do now?

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 340
Registered: ‎08-21-2017

Re: Digital Download won't download

Hi there, Bwarren527,

 

Thank you for stopping by our community forums. As tax season approaches, I know it's important to get your return submitted as quickly as possible. I appreciate you letting us know about your order and would be glad to check on this to see how I can best assist you.

 

I'd like to start off by reviewing your order. I will need to collect a bit more information so I can do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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