12-22-2020 09:37 PM
I have adigital download supposedly ready in my library. When I get to it and click the download now button i get this message
An error occurred while processing your request.
I have tried chat for help and was told that was a Geek Squad issue(twice). When I FINALLY got anything from Geek Squad, they said I needed to contact customer service. After 5 seperate phone calls with a total of 12 hours on hold, I still can't get anyone to help!
I will NEVER use another digital download again! Your "customer service" if you want to call it that is NON-EXISTANT at BEST! I have considered returning it and getting it somewhere else but can't get ahold of anyone to help me with that either!
I paid $105.00 for an error code. I have A LOT of things to say about your error code but I'll be nice.
Solved! Go to Solution.
12-24-2020 10:59 AM
Hello, Smarten, and welcome to our online community!
Thank you for posting on our forum for support. I hate to hear you've received an error when trying to download your code. I can imagine your concern in this situation, and then to not receive the support you were looking for would definitely be frustrating. I'd like the chance to do what I can now to help.
To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.