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Posts: 1
Registered: ‎12-22-2020
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Digital Download error and NO HELP!

I have adigital download supposedly ready in my library. When I get to it and click the download now button i get this message

An error occurred while processing your request.

Reference #50.9403e8ac.1608693898.9fed2ce

I have tried chat for help and was told that was a Geek Squad issue(twice). When I FINALLY got anything from Geek Squad, they said I needed to contact customer service. After 5 seperate phone calls with a total of 12 hours on hold, I still can't get anyone to help! 

I will NEVER use another digital download again! Your "customer service" if you want to call it that is NON-EXISTANT at BEST! I have considered returning it and getting it somewhere else but can't get ahold of anyone to help me with that either!


I paid $105.00 for an error code. I have A LOT of things to say about your error code but I'll be nice.

Posts: 1,832
Topics: 92
Kudos: 296
Solutions: 98
Registered: ‎11-23-2018

Re: Digital Download error and NO HELP!

Hello, Smarten, and welcome to our online community!


Thank you for posting on our forum for support. I hate to hear you've received an error when trying to download your code. I can imagine your concern in this situation, and then to not receive the support you were looking for would definitely be frustrating. I'd like the chance to do what I can now to help.

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.



Allison|Social Media Specialist | Best Buy® Corporate
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