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Posts: 1
Registered: ‎08-21-2020

Digital Download Issue

[ Edited ]

I just purchased a piece of software through BB and chose the digital download option.  A few minutes later, I get the email that my download is ready, so I follow the link to a BB sign in page, and sign in. Brought to another page with a "Continue" button, I clicked it, and it takes me to a "Something Went Wrong..." type of page.  And no other suggestions.  Tried 3 browsers, reset two of them, tried two different computers...all with the same result. The issue is on your end Best Buy!! Here's what really made steam come out of my ears...I used the support chat to hopefully get this resolved, and after 1 suggestion of changing browsers, he told me he was out of answers and he could transfer me to a specialist.....FOR $39.99!!  I already paid $70+ for a product I can't even access, but if I pay another $39.99, maybe? What's the next guys price going to be?  Just what kind of jackpot have I gotten myself into here?  For the love of Pete, the url of the page at which this download tease terminates, has {removed per forum guidelines}, or something similar, AT THE END of the address. What worries me is someone posted here back in December with an IDENTICAL problem, same jacked up url and everything, with no update post to signal a resolution....

 

Please, I held up my end of the bargain.  Then, I got an email that stated you all were were going to hold up your end, then you didn't.  And if you need more time, that's ok. Just don't guide me to some poorly disguised, revenue generating support chat honeypot.

 

I really would appreciate some help. 

Posts: 1,525
Topics: 68
Kudos: 280
Solutions: 66
Registered: ‎11-23-2018

Re: Digital Download Issue

Hello, matt1975, and welcome to our online community!

 

Thanks for contacting us on the forum for support. This kind of error message would be frustrating, and I would be looking for help as well if I couldn't access something I paid for. I'm happy to do what I can to resolve this issue.

 

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
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Posts: 1,525
Topics: 68
Kudos: 280
Solutions: 66
Registered: ‎11-23-2018

Re: Digital Download Issue

This topic has been moved to its own thread under the board BestBuy.com for further review.