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New Member
Posts: 2
Registered: ‎09-14-2021

Digital Card Code Purchase HELP

I purchased a digital code for a $50 ps5 store card and it was sent to an email I didn't have access to. I recently regained access to it but the email wasn't there cause my work deleted all of the emails in the inbox. I need the same code re sent cause on my best buy account it says waiting to be redeemed. Customer support on site I waited over an hour and never got helped before they closed. I need help asap.

Posts: 4,969
Topics: 53
Kudos: 380
Solutions: 305
Registered: ‎11-29-2016

Re: Digital Card Code Purchase HELP

Good afternoon, smithhayley16,

 

Welcome to our forums!  It sounds like you’ve gone through quite a few hoops to get access to this gift card, and while I’m glad you were able to regain access to the email account it was originally sent to, it’s disappointing to hear you seem to have run into one more roadblock now that your work cleared out your inbox.  With that said, you’ve certainly come to the right place for help, and I’ll be happy to assist!

 

I see you’ve sent a colleague of mine a private message with some additional information, so I’ll be replying to your message in a moment.  To read my message, you’ll just need to log into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.

 

See you up there,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-14-2021

Re: Digital Card Code Purchase HELP

Okay
Posts: 4,969
Topics: 53
Kudos: 380
Solutions: 305
Registered: ‎11-29-2016

Re: Digital Card Code Purchase HELP

Hi, smithhayley16,

 

I’m not sure if this was meant to be a response to this thread, or a response to the private message I sent you earlier today, but if you’re still in need of any assistance regarding this order, please don’t hesitate to let me know.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!