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New Member
Posts: 3
Registered: ‎12-09-2019
Accepted Solution

Different Blu Ray cover picture

I recently purchased a Blu Ray of Planes, Trains and Automobiles. Other than it being a nostalgic comedy, I purchased it because it had an unique picture on the cover. When I received my order, the copy I received had a different, less unique cover picture.

Is it worth returning to get the correct cover picture or should I accept it as is?
Best Buy Employee
Posts: 2,422
Registered: ‎01-09-2015

Re: Different Blu Ray cover picture

Honestly with catalog titles like Planes, Trains, and Automobile you'll find the movie studio randomly changes the artwork while keeping the same barcode and catalog number.  You'll also see the artwork on iTunes, Vudu, and other streaming services change randomly as well.  If the item is unopened and you're within your return policy, you're welcome to return it but ordering another will likely deliver an identical cover to you.    

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Best Buy Employee
Posts: 2,422
Registered: ‎01-09-2015

Re: Different Blu Ray cover picture

Oh, I'd also like to point out that some of these titles have reversible covers and if you decide to keep it you might find that surprise inside.  Unfortunately, there's no way to confirm it without some internet sleuthing or opening the package.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***