06-28-2019 09:49 PM
Have you called the toll free Best Buy line to speak with an agent and see what can be done about it? That would be the quickest resolution to do at this time.
You can get help here as well but you may have to wait for a response as the media team is busy.
07-08-2019 04:19 PM
Hey there, Frantic1049.
Thank you for taking the time to join us here on the Best Buy Forums and for your patience in waiting for a response from our team. Allow me just to take a moment to officially welcome you to our Community here on the Forums. Please feel free to browse our different boards and chime in on threads if you would like. If you would like to know about our Forums and what we have to offer here, please see the Welcome/Getting Started thread.
Since posting this, have you been able to get this issue with your order resolved? If not, please feel free to send me a Private Message containing your:
To send me this message, please click the Private Message button located below in my signature.
All the best,
07-11-2019 08:58 AM
I did, and I sent a reply to you through a private message. You can check that reply by clicking on the orange envelope in the top right corner of the page.
Please let me know if you can't view that message. I can re-send it.
02-19-2020 04:29 AM
First, contact FedEx as soon as possible so they can do a trace on the package and see if the driver remembers anything. You can reach them at 1–800–463–3339. Have your tracking number ready, and say representative through the first couple of prompts and that will get you right to a person.