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New Member
Posts: 2
Registered: ‎01-26-2016

Didn't receive package

Ordered an item last weekend and it never showed up. Checked with Fed Ex who says it was delivered on Monday. Can someone check into this please? 

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Posts: 8,768
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Registered: ‎11-10-2008

Re: Didn't receive package

Have you called the toll free Best Buy line to speak with an agent and see what can be done about it? That would be the quickest resolution to do at this time.

 

You can get help here as well but you may have to wait for a response as the media team is busy.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎12-04-2018

Re: Didn't receive package

Hey there, Frantic1049.

Thank you for taking the time to join us here on the Best Buy Forums and for your patience in waiting for a response from our team. Allow me just to take a moment to officially welcome you to our Community here on the Forums. Please feel free to browse our different boards and chime in on threads if you would like. If you would like to know about our Forums and what we have to offer here, please see the Welcome/Getting Started thread.

 

Since posting this, have you been able to get this issue with your order resolved? If not, please feel free to send me a Private Message containing your:
 

  • Full name
  • Phone number
  • Email address
  • Order number

 

To send me this message, please click the Private Message button located below in my signature.

All the best,

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎01-26-2016

Re: Didn't receive package

Did you receive my message with the requested information?
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Posts: 7,064
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Registered: ‎12-23-2016

Re: Didn't receive package

Hi, Frantic1049,

I did, and I sent a reply to you through a private message. You can check that reply by clicking on the orange envelope in the top right corner of the page. 

Please let me know if you can't view that message. I can re-send it.

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 1
Registered: ‎02-19-2020

Re: Didn't receive package

First, contact FedEx as soon as possible so they can do a trace on the package and see if the driver remembers anything. You can reach them at 1–800–463–3339. Have your tracking number ready, and say representative through the first couple of prompts and that will get you right to a person.