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Posts: 2
Registered: ‎04-17-2019
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Didn't receive order confirmation as a guest

I ordered a laptop for a store pickup, as a guest, but never received a confirmation email. On the other hand, my credit card was charged immediately.

 

Is it be possible to look up my order?

Posts: 2,152
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Registered: ‎08-08-2017

Re: Didn't receive order confirmation as a guest

[ Edited ]

Good morning, nikolab,

 

Welcome to our community.  As a consumer myself, I like to stay in the loop on every order I create online.  I've even been known to literally sit by the front door just to keep an eye out for the delivery truck out of sheer anticipation for my package.  I'm sure I'd feel a bit unnerved if I didn't receive any sort of confirmation email, but I'll be happy to look into this for you.

 

First, we’ll first want to make sure your email address is correct in our systems.  If you have a BestBuy.com account, you should be able to check this in your account settings, but I can also double-check on my end, too.  You may also have to add BestBuyInfo@emailinfo.bestbuy.com to your email contacts or whitelist to ensure our messages are not blocked by your provider's spam filters.  If you will please send me a private message that includes the below information, I will make sure your information is all up-to-date and see if I can provide you with an update on your order.

 

Full name
Email address

Phone number

Total purchase amount in U.S. Dollars

List of item(s) purchased

Method(s) of payment

 

To send me a private message, just click on the blue button in my signature below labeled “Private Message”.

 

I hope to hear from you soon.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-17-2019

Re: Didn't receive order confirmation as a guest

The order has been successfully completed.

 

Thank you for support.