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Posts: 1
Registered: ‎12-28-2020

Didn’t receive apple digital gift card

called and chatted with them many times to get the apple gift card via email. but, I only have received Apple music and news trial code. I checked the junk folder and all other folder as well.

Posts: 5,177
Topics: 55
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Registered: ‎11-29-2016

Re: Didn’t receive apple digital gift card

[ Edited ]

Good afternoon, 정현무


Welcome to our forums!  Whether it’s a game, movie, gift card, or any other item we carry, purchasing your products digitally is a great way to ensure they’re not only delivered to you quickly, but easily accessible later, should you need to reach them at a later date.  It’s disappointing to hear the Apple gift card you’ve ordered with us still hasn’t arrived as expected, but I’ll be happy to offer any additional assistance I can.


If you’re still not seeing your digital gift card in your inbox, spam/junk, or “Promotions” (if you’re using Gmail) folder at this time, I’ll be happy to look into this order further, and see what might be causing this delay.  For me to begin my research, I’ll just need you to send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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