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Member
Posts: 18
Registered: ‎02-03-2022

Didn't get 60 day returns on an item purchased with TotalTech

I just noticed that a tv I purchased with TotalTech did not receive the full 60 day returns it was supposed to - and because of this I'm losing out on a price match (BestBuy has a lower price now). Wondering if someone would be able to help me with this. Thanks.
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Registered: ‎11-10-2008

Re: Didn't get 60 day returns on an item purchased with TotalTech

Let's look at this here. Your price match conforms with all the terms and conditions and it's not part of a special sale which can have exclusions from the price matching such as flash sales and so forth? 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Member
Posts: 18
Registered: ‎02-03-2022

Re: Didn't get 60 day returns on an item purchased with TotalTech

Yeah it's just a tv. Purchased at $2799, matched to $2699, but now it's $2599. It was delivered to my house on March 12. There were no special sales.
Posts: 10,934
Topics: 1,752
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Registered: ‎11-10-2008

Re: Didn't get 60 day returns on an item purchased with TotalTech

You are only allowed one price match per the Price Match Guarantee here: https://www.bestbuy.com/site/help-topics/best-buy-price-match-guarantee/pcmcat297300050000.c?id=pcmc...

 

So if you were matched to $2699 and now its $2599 you no longer qualify for a price match since you already got it. 

 

 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Member
Posts: 18
Registered: ‎02-03-2022

Re: Didn't get 60 day returns on an item purchased with TotalTech

In that case, I'd want to return the TV and repurchase it.
Social Media Specialist
Posts: 87
Registered: ‎10-12-2021

Re: Didn't get 60 day returns on an item purchased with TotalTech

Hello Ashk! Thanks for stopping by our community forum. I know it's important to get the best prices possible, so I can understand your concern. I can take a closer look into this for you, hockeycanuckjc has linked the terms and condition so as you can see there could be a number of reasons for this happening. If the system doesn't recognize your 60 days with the Totaltech membership, then you won't be able to do a return either. So definitely something to look into.  

  

Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you. 

  

Sincerely, 

 

Kadian|Social Media Specialist | Best Buy® Corporate
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