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New Member
Posts: 3
Registered: ‎11-07-2017
Accepted Solution

Did not recieve order confromation email

Hello, I placed an Order on November 3rd at 4am AZ time and still have not recieved an order confrimation from the order. My order history says I have no recent purchases. I have the order # tgat the auto generated sms order update sent me but nothing else. My options?
New Member
Posts: 3
Registered: ‎11-07-2017

Did not recieve order confromation email.

Hello, I placed an Order on November 3rd at 4am AZ time and still have not recieved an order confrimation from the order. My order history says I have no recent purchases. I have the order # tgat the auto generated sms order update sent me but nothing else. My options?
Posts: 1,501
Topics: 4
Kudos: 142
Solutions: 84
Registered: ‎10-19-2017

Re: Did not recieve order confromation email

Hey IC3Burg,

 

Welcome to the forums and thanks for your post! I’m sorry to hear that you didn’t receive a confirmation email. Having recently experienced this when I ordered something online I know it can be a little annoying if not even a bit worrisome. I’ll do my best to provide some help in this situation.

 

While I’m not able to resend a confirmation email, we do have some additional options to look up that purchase. I would advise taking a look at our Knowledge Base Article on obtaining a receipt. This outlines a couple options depending on if you were logged into a My Best Buy account or checked out as a guest.

 

Furthermore, using the information you provided when you registered for the forums, I believe I was able to locate the order in question. At this point it has shipped and is expected to arrive November 9. I do have some additional information regarding this order that I am going to send you in a private message. This can be accessed by clicking the envelope icon in the upper right-hand corner of the screen.

 

Respectfully,

Luke|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-07-2017

Re: Did not recieve order confromation email

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