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New Member
Posts: 1
Registered: ‎07-28-2022

Did not receive promotional gift card

I purchased a TV on 7/25 with a $60 promotional gift card. I can see the gift card on purchase reciept but it continues to ask that I confirm my email. I have clicked to resend email confirmation daily for 5 days and nothing appears in my email. I have checked every folder in my email and still nothing. 


Any help on how to receive the promotional e-gift card?


Thank You


Posts: 152
Topics: 1
Kudos: 16
Solutions: 10
Registered: ‎11-24-2021

Re: Did not receive promotional gift card

Hi, kemeleathers,


Welcome to our Best Buy Community Forums!


Thank you for taking the time to reach out to us on this platform regarding your purchase. As an avid shopper, I'm always looking for a good sale or promotion to make my shopping experience even better. 


I'm happy to know that you have already checked your spam, promotional, and junk mail folders. This is the first step that we would recommend to anyone looking for confirmation, verification and digital download emails. There are email providers that may sometimes auto-route/delete emails when filtering inbound messages making it difficult for emails to get through. Hotmail and MSN are examples of providers that often route emails in a way in which customers are unable to find it in their junk folders. A method that may help with this is to add to your contacts or safe senders list. You can find more troubleshooting tips by clicking here and scrolling down to "Why haven't I received my verification email?"


I hope that you find this information helpful. If you are still unable to receive the confirmation email after trying the listed troubleshooting methods, please send a private message with your full name, phone number, email address, and order number. I'd be happy to assist.


Kind Regards,

Tina|Senior Social Media Specialist | Best Buy® Corporate
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