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Posts: 1
Registered: ‎06-14-2019
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Did not receive my package and can't get anywhere with online chat.

I have an ordered that I place on Saturday June 8th. It was suppose to have arrived yesterday however the tracking information has not updated since preshipping. Online chat last night said someone was to have contacted me today. Of course that did not happen. This was suppose to have been a gift for a birthday party tommorrow, which now I have to go out and buy a gift because Best Buy failed. I will never do bussiness with Best Buy again and I have been a customer for over 20 years. My question is how do I get this problem resolved? I am not paying for something I did not receive. Is there somone I can talk to that actually knows something about my package?

Posts: 2,382
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Registered: ‎10-19-2017

Re: Did not receive my package and can't get anywhere with online chat.

Good afternoon, Sky822,


While I wish we could have met under better circumstances, I’d like to welcome you to the Best Buy Forum Community. I appreciate you taking the time to reach out to us about your order delay situation. A birthday gift is certainly important, and I’m disheartened to hear that the shipping has been unexpectedly delayed in the way you describe.


I’d love to take a look at your order in more detail to see what options may be available going forward for us to assist. So I can do that, can you please send me some additional information? I’ll need your full name, phone number, email address, and order number. To keep those secure, please use the “private message” option. When you’re logged in on the forum, sending me a private message should be an available “button” in my signature below this post.



Kayla|Social Media Specialist | Best Buy® Corporate
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