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New Member
Posts: 1
Registered: ‎12-01-2020

Did not receive free promotional item with purchase

[ Edited ]

Hello! Today, on December 1st, 2020, I purchased an LG - 65" Class BX Series OLED 4K UHD Smart webOS TV (OLED65BXPUA) and picked it up at the Best Buy located at 2833 West Ridge RoadRochester, NY 14626. The order number is {removed per forum guidelines}. According to the web page that I purchased the television with, I should have recieved a free pair of LG TONE Free HBS-FN6 True Wireless Earbud Headphones Black (Model: HBS-FN6) during pickup. I did not recieve this item. Is it too late to recieve this item?

Aaron M.

Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: Did not receive free promotional item with purchase

Hi, Aaron!


Thanks for joining our online community and posting for support. I hope you've been enjoying your new TV! We'd never want you to miss out on any bonus items or promotions associated with a purchase, so I'm glad you brought this to our attention.


Were you able to discuss this missing bonus item with a store leader since you've picked your TV up? They will be best able to assist in this kind of situation.



Allison|Social Media Specialist | Best Buy® Corporate
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