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Posts: 1
Registered: ‎04-19-2020

Did not receive free items with purchase

I purchased an LG - 65" Class - OLED - C9PUA Series - 2160p - Smart - 4K UHD TV with HDR online.  It was supposed to come with 3 free items:


1. LG - XBOOM Go PK7 Portable Bluetooth Speaker - Black

2. Best Buy GC - $100 Promotional Best Buy E-Gift Card [E-mail delivery] [Digital]

3. Free Apple Music for 4 months (new subscribers only) [Digital]


I did not receive items 1 or 2.  The store where I picked up the TV did not have and of the speakers and told me to contact customer services.  They also said I would receive the $100 gift card via emai, which I have not.  I did get the apple music offer via email.


Please let me know how I will get items #1 and 2.


Thank you

Posts: 4,754
Topics: 143
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Solutions: 219
Registered: ‎08-21-2017

Re: Did not receive free items with purchase

Hello, hunterfleshood,


Welcome to our community forums. I know if I were in your shoes I would want to make sure I received all of these free items. I'd like to take a closer look at your order to see what we can to do best assist you with this.


I will need a bit more informaiton so I can start to review your order. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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