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Posts: 1
Registered: ‎07-31-2022

Desperately Needing Help

Upon searching, this seems to be a known issue, but there is no guidance on how to solve. I placed an order on the 28th using several gift cards, all of which had a valid balance, but one of which went through as intended, but then an hour later said “failed authorization.”

I’ve spent 10 hours so far between Best Buy phone service, in store, as well as even cash star, and have literally gotten nowhere in terms of getting a resolution on this.

This has become an absolute nightmare, and I am in desperate need of someone to actually take ownership of this and make it right.

As of now, I’m out nearly $1,300 and 10 hours of my time and frustration with no merchandise to show and no timeframe at all as to when/if I will even get it.

Please help!
Posts: 1,100
Topics: 60
Kudos: 141
Solutions: 64
Registered: ‎07-23-2018

Re: Desperately Needing Help

Hello, Mberg121, 

Thank you for visiting our online community. We appreciate you choosing Best Buy for this investment. Our goal is to provide a seamless online shopping experience for our customers. If one of your gift cards failed the authorization, I certainly understand why you’d be seeking guidance and support. I know I would be doing the same thing if I were in this position. Afterall, that is quite a bit of money! 

If you would not mind sending me a Private Message with your full name, email address, and telephone number, I can look into this for you. To send a Private Message, simply use the darker blue icon, which is located across from my signature. 


Sarah|Senior Social Media Specialist | Best Buy® Corporate
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