07-01-2022 08:29 AM
Solved! Go to Solution.
07-01-2022 08:31 AM
07-01-2022 08:59 AM
Did the call sound like a robot? If yes you were scammed. Best Buy won't call you for fraudulent charges this would be your card issuer to alert you of any suspicious activity.
Read here for scams applicable to this problem : https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050...)
FYI - You really need to take this up with your bank or card issuer not Best Buy directly as they would be the ones to help you with fraud disputes.
07-01-2022 12:42 PM
07-01-2022 12:54 PM
Thanks for interacting on our Forums. We appreciate your question. No one ever likes to see that there have been fraudulent charges posted to your credit card account. The issuer of your My Best Buy Card is Citibank, N.A. You would have to contact them directly to dispute any charges, as Best Buy does not maintain the account.
Please contact Best Buy Credit Card support through Citibank at (888) 574-1301 to address any questions or concerns about your card. You can also tweet them at @askciti to have them review your account as well.
|Meghan|Social Media Specialist | Best Buy® Corporate|
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