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Posts: 1
Registered: ‎11-16-2021

Dented fridge

Hi. I ordered a mini-fridge (4.9 cu ft, Insignia, model # NS-CF49BMSS2) and while the box appears to have minor damage, the fridge itself had 3 dents and a broken drip tray. This appears to be a common issue, so I'm afraid to reorder and receive something in worse condition. Can I get a partial refund instead?


Posts: 2,104
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Registered: ‎07-06-2009

Re: Dented fridge

Hello, asahi7777777,


Thanks for reaching out about your mini-fridge that you ordered. I can understand receiving it in this condition wouldn't be expected and I appreciate the concern that a replacement may arrive the same way. I'd be happy to see what options that I may have to assist with this.


Can you please send me a private message with your full name, phone number, email address, and the order number? To send me the message, you can use the button in my signature below. 





Melissa|Senior Social Media Specialist | Best Buy® Corporate
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