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New Member
Posts: 1
Registered: ‎11-07-2017
Accepted Solution


I received a duplicate item in a seperate package unsolicited via UPS. I see the FTC says that I am free to consider it a gift ( I also saw that on the Consumerist website, that when a customer received 4 extra iPads in an order they were encouraged to keep or donate them with Best Buy's blessing ( I am assuming unless I hear otherwise that the same would apply in this case as the item in question is worth much less than those extra iPads Smiley Happy! I have to say that is a generous policy, but a great way to make a customer loyal for life!


One other thing, I would love to see BB bring back email support as it is much more convenient than waiting on hold for phone support, and online chat can be really frustrating.

Posts: 1,940
Topics: 21
Kudos: 149
Solutions: 98
Registered: ‎10-19-2017

Re: Delivery

Hello hawk1078,


Welcome to the forum!


I appreciate your honesty regarding this extra package you received, and thank you for being a loyal customer. I will be glad to help with this information.


I have sent you a private message with some information. Let me know if you need further assistance.



Deysha|Social Media Specialist | Best Buy® Corporate
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