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Posts: 1
Registered: ‎11-07-2017
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Delivery

I received a duplicate item in a seperate package unsolicited via UPS. I see the FTC says that I am free to consider it a gift (https://www.consumer.ftc.gov/articles/0181-unordered-merchandise). I also saw that on the Consumerist website, that when a customer received 4 extra iPads in an order they were encouraged to keep or donate them with Best Buy's blessing (https://consumerist.com/2012/12/05/when-we-ordered-one-ipad-and-best-buy-sent-five/). I am assuming unless I hear otherwise that the same would apply in this case as the item in question is worth much less than those extra iPads Smiley Happy! I have to say that is a generous policy, but a great way to make a customer loyal for life!

 

One other thing, I would love to see BB bring back email support as it is much more convenient than waiting on hold for phone support, and online chat can be really frustrating.

Posts: 1,945
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Registered: ‎10-19-2017

Re: Delivery

Hello hawk1078,

 

Welcome to the forum!

 

I appreciate your honesty regarding this extra package you received, and thank you for being a loyal customer. I will be glad to help with this information.

 

I have sent you a private message with some information. Let me know if you need further assistance.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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