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Posts: 1
Registered: ‎08-14-2019

Delivery status says complete however I have not received my product.

I had ordered a MAG321CQR on Sunday from my local store and it was not currently in stock so the associate informed it would be shipped out. Stated that expected date was Aug 19th so I had agreed to ship it to my house as from the 16th-23rd I will be off work a d able to sign and receive the monitor. Well, I received an email stating that it was expected Tuesday the 13th from ups with tracking # and all the fun stuff however, I work from 8am-8pm on some days and can not take off specially when I already have vacation scheduled. Subsequently I received another email from UPS stating that the package had been delivered around 2:10pm est on the 13th and started scrambling to get ahold of someone to go retrieve it since it is not a terrible area that I live in but there is a lot of foot traffic. When i got home around 8:30pm est there was no package or note on the door stating that anything had been delivered, all I had was the email stating it was left at the front door. I have no idea how to handle this situation and through UPS' website to file a claim it had pushed for the shipper to start the case. I need help trying to figure out the next steps to get this figured out. If not I am out $400.
Posts: 403
Topics: 32
Kudos: 63
Solutions: 19
Registered: ‎07-23-2018

Re: Delivery status says complete however I have not received my product.

Hello, Clipnotizeme,


Thanks for connecting with us here on the Best Buy Forums. We appreciate you choosing Best Buy for the recent purchase, and I can certainly understand the concern if you have not been able to locate your shipment. I place online orders regularly, and I’d be looking for some support as well. Luckily, our team is available to see what we may be able to provide as a resolution.


When you have a moment, we will need to gather some information from you. Please send a private message, which you can do by selecting the darker blue box next to my name below. We will need your full name, email address, and telephone number. If the order number is available, please include that as well.


We look forward to hearing from you!

Sarah|Social Media Specialist | Best Buy® Corporate
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