11-12-2019 04:20 PM
11-13-2019 07:08 PM
Have you called Best Buy and the carrier right away to see what's going on?
11-14-2019 01:30 PM
Welcome to our Best Buy Support Forum! I wish you were visiting us under better circumstances, but we'll be happy to look into this with you.
The new AirPods Pro look pretty amazing and I can understand having them go missing like this would not be ideal. Have you been able to search the area around the front door as well and possibly located the package? If not, I'd like to review what may have happened, if you can send me a private message with your full name, phone number, email address, and the order number.
I look forward to hearing from you soon!