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New Member
Posts: 2
Registered: ‎04-30-2020

Delivery had old address... Cannot change

I have ordered some headphones with same day delivery (had been delayed) but realized that an old address in my profile was set to default and the shipment is set to go to the wrong address. However, I can't change the address due to its status, and I cannot get ahold of support via phone or chat. Is there anything else I can do?
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Posts: 575
Topics: 21
Kudos: 115
Solutions: 25
Registered: ‎11-23-2018

Re: Delivery had old address... Cannot change

Hello, Jared_JDF, and welcome to our online community!


Thank you for reaching out to us through the Forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for with your recent order.

 

I hate to hear your order may have ended up going to an old address. Since posting, have you received assistance with this? If not, please send me a private message including your full name, email, phone number, order number, and an update on the current situation with this order. You can find the blue option to message me to the right of my name, below.

 

Happy to help,
 

Allison|Social Media Specialist | Best Buy® Corporate
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Highlighted
New Member
Posts: 2
Registered: ‎04-30-2020

Re: Delivery had old address... Cannot change

I was able to get this resolved by notifying my old apartment. Thanks!
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Posts: 575
Topics: 21
Kudos: 115
Solutions: 25
Registered: ‎11-23-2018

Re: Delivery had old address... Cannot change

Great to hear!


In the future, please know that you should be able to cancel or modify an order within 30 minutes of placing it. Also, we're always happy to help, so feel free to post here again if any other questions or concerns pop up in the future.

 

Take care,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!