02-12-2019 06:02 PM
02-13-2019 11:28 AM
Welcome to the forum! Having an order appear as both "Delivered" and "Cancelled" would definitely be cause for confusion in my world. I'm sorry to hear you've been going back and forth with us for almost two months to discuss your refund.
I'd be delighted to see how we may be able to assist at this point in time, but I'll need some additional information from you first. When you can, please send me a private message that includes the following:
To send me a private message, just click on the blue button in my signature below labeled “Private Message”.
I look forward to hearing from you.
04-19-2019 05:49 PM
Hey there, Ravendeala,
Thank you for reaching back out! I would be happy to take a further look at your account. Please look for a private message shortly to further discuss your situation.