BestBuy.com

[zacharysmith833]

I ordered a Samsung touch pad pen for my new Samsung laptop and I literally grabbed the package from the hands of the delivery driver and it was flat as a piece of paper...I ripped it open and nothing was inside. I have no idea how to prove my delivery was empty and get another pen or my money back.

[SeanM-BBY Retired: Social Media Specialist]

Good morning, zacharysmith833,

Welcome to our forums!  This certainly doesn’t sound like the experience we hope to provide our customers when shopping with us online, and it’s disappointing to hear there seems to have been an issue with the delivery of your recent order.

I’d like to take a closer look into this matter and offer any additional assistance I can, however, I’ll need a few pieces of information from you before I’m able to do so.  Most of the information I’ll need is sensitive information we’ll want to keep out of the public view of our Support Forums, so I’ll be sending you a private message in a bit to gather what I’ll need.

To read my message, you’ll just need to log into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.  If you’re accessing our site on a mobile device, you may need to scroll down and view this page in the “Full” or “Desktop” mode, before this envelope is visible to you.

See you up there,