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Posts: 1
Registered: ‎11-23-2019

Delivery and pickup

How can I get someone to correct my address in the BB system? I have been waiting for a delivery and pickup of a damaged item since 11/6. I have been on the phone with BB on several occasions regarding this poor service to no avail. How far up the management chain must I go to have this issue resolved? It's been nearly 3 weeks. This is very unacceptable.

Posts: 563
Topics: 40
Kudos: 78
Solutions: 24
Registered: ‎07-23-2018

Re: Delivery and pickup

Hello, wbillips,


Thank you for connecting with us here on the Best Buy Forums. Having the correct address in place is certainly important, especially if a delivery or return needs to occur. It does seem odd that this has not been rectified, and we’d be happy to see what actions have taken place thus far.


To proceed, we will need to obtain some information from you. Please connect with us via private message, and be sure to include your full name, email address, and telephone number. We will also want to confirm the correct address, and if the order number is available, please add that to the correspondence as well. To get started, just select the darker blue button to the far right of my name below.


We look forward to hearing from you.

Sarah|Social Media Specialist | Best Buy® Corporate
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