01-24-2023 09:29 PM
01-24-2023 10:49 PM
Dont quote me on this but what I really thought they would of said was an investigation on a mis-delivered package takes place and they would determine if it was delivered properly or not and in the end if it was you would not get a refund or replacement.
01-25-2023 12:00 AM
01-25-2023 12:46 PM
Welcome to our Best Buy Community Forums. I would like to thank you for sharing your story and am saddened to hear about your journey toward a resolution. Similar to what was mentioned by our Community Veteran hockeycanuckjc, there is a process that takes place when packages have not been received. Though a refund or replacement request has been created on behalf of the customer, it may still require approval and further research. If you would like for me look into the specifics of your purchase, kindly send a private message that includes your full name, phone number, email address, and order number.
To send a private message, simply select the button to the right of my signature.