12-02-2019 09:45 PM
12-10-2019 12:52 PM
Welcome to our Best Buy Support forum! While I wish you were reaching out to us under better circumstances, I appreciate you taking the time to let us know of your recent order experience.
I know when I make a purchase like a new sound bar, there is careful thought put into just the one I want. I can see how getting the wrong one sent to you would not be a welcome scenario. I'd love to take a look into this further with you to see what may have happened and determine what options there may be at this time.
Have you been able to get a replacement of the sound bar that you ordered since you reached out initially? If not, please send me a private message with your full name, phone number, email address, and the order number so that I can review this further with you. To send the private message, you can simply use the button in my signature below.