Add Product

Search Results:

New Member
Posts: 3
Registered: ‎08-18-2020

Delivered Not Received

I was notified that a game I ordered was delivered by Ontrac on Tuesday afternoon except it wasn't there. I was at home to check. I checked the outside of the building, neighbors, parents. I even have security cameras at the gate.It's nowhere to be seen even when looking at the security cameras recording.

Packages have never been stolen in my building and I've never had an issue with best buy or any other missing packages. What should I do now? Thanks!
Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: Delivered Not Received

Hi, Edpund, welcome to our online community!


Thank you for reaching out to us on our forum for support. I can imagine your disappointment when learning that your package was delivered, but it's nowhere to be found. I hate to hear this has happened, and I'm happy to do what I can to help.


To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

Allison|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or