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Posts: 1
Registered: ‎11-07-2017

Deliv sent my package to WRONG address

Last Sat. I bought a PS4 and a pair of speakers on best buy, I chose same-day delivery so best buy used Deliv to deliver my package.


However, "delivery specialist" dropped off my package at a WRONG door. In fact I don't why he didn't dropped off package at front desk like other companies. Why I confirm that he delivered it to wrong address? Because I connected Deliv and they gave me the photo of the room where they dropped off package, and that was definitely NOT MY ROOM.


So now I lost my package, can somebody tell how to deal with this condition? 

Posts: 6,945
Topics: 137
Kudos: 431
Solutions: 319
Registered: ‎11-30-2015

Re: Deliv sent my package to WRONG address

Hello yli23,


Welcome to the Best Buy Support Online Forum Community!


Same day delivery is a great service, and I’m happy that you choose it. It’s disappointing to learn that our delivery partner Deliv may have left your purchase at the wrong place. I appreciate the time you’ve taken to share you experience with us here, and I’d be happy to see how I might be able to help.


I was able to locate your purchase using the details you shared upon joining our forum community. Options may be available to further you. Can you please send me a private message with your correct delivery address? You can send me a private message by selecting the option to do so next my name at the bottom. Once I have that piece of information I’d be able explore the available options.



Mariah|Social Media Specialist | Best Buy® Corporate
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