BestBuy.com

[sunfeihao]

Usually when I buy with Bestbuy they got no problem with purchases in store. This time I had to order online because my new place does not have convenient transportation. I ordered a MacBook pro 14 four days ago and said it will be delivered the next time, then it went on a vehicle for delivery since three days ago at a place 5 miles from my location. I have contacted the BestBuy agent and they assured me they would send me an update in 24 hours but that is not the case. Now the promotion is over and I am desperately needing a laptop for a replacement for school, very disappointed and hoping some mods can help me here. I have seen many forums regarding lost packages and my time spent waiting has been anxious. I don't know if I should order from bestbuy next time. 

[Sarah-BBY Social Media Specialist]

Hello, sunfeihao, 

Thank you for visiting our online community. I place quite a few online orders, and I am always eager to receive my shipments. I’m sure you are as well! Our goal is to fulfill orders on the expected date, which is typically the outcome. If your shipment has not progressed with the carrier, I understand why you’d be seeking guidance and support. With a bit more information, I’d be happy to investigate this for you. 

When convenient, please send a Private Message with your full name, email address, and telephone number. If the order number is available, please also include that information. To send a Private Message, simply select the darker blue icon, which is located across from my signature. 

Best,