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New Member
Posts: 2
Registered: ‎12-30-2019
Accepted Solution

Delayed pickup date

My order for an iPad 7th generation 128GB Gold was purchased on Dec 24 2019 and it said it was ready to be picked up at my loca Best Buy on Dec 27 2019. When I went in, it said they still did not have it and there was a delay. The meesage online says that if it isn't received by Jan 26 2020, then the order will be cancelled. The local store had it in stock, but they said since it has a serial number they have to wait for the one I ordered. The gave me two options: 1) cancel the order and they can ring me up for the one they have in stock. This was a gift so I asked them if they could charge it to the same card, but they said they could only ring it up for I card I had on me, and that whoever gifted it would get a refund within a few business days. 2) I would just have to wait it out until the shipment arrives. Also, the iPad was purchased during a sale, so I'm worried that if it does automatically cancel then the person who gave me the gift would then have to pay full price. 

 

I'm not sure why I have to wait for the one specific iPad to come in (do they assign a specific unit/serial number to reach order?). It's especially weird that the pickup is delayed, even though the local store pickup that it was set to had one already in stock, but now I have to wait for another one from another store to be shipped. 

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Best Buy Employee
Posts: 15
Registered: ‎12-30-2019

Re: Delayed pickup date

[ Edited ]

Hey @biadatan,

 

For me it would be difficult going into the store and seeing the iPad I ordered available and my order is still not ready. I’m sure Best Buy would love to help look into this further for you, please reach out to a moderator (Name-BBY) via a private message so they can get some more info and look into your order for you! If you are unfamiliar with sending a private message you can follow this link.

I am a Best Buy employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 2
Registered: ‎12-30-2019

Re: Delayed pickup date

Hi, thank you for sending an answer but the link you provided doesnt' work. 

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Best Buy Employee
Posts: 15
Registered: ‎12-30-2019

Re: Delayed pickup date

So sorry about that @biadatan. I have had that corrected for you and you should be able to use the link now!

I am a Best Buy employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 7,130
Topics: 115
Kudos: 545
Solutions: 393
Registered: ‎12-23-2016

Re: Delayed pickup date

Hi, biadatan,

 

Thanks very much for joining the Best Buy Community forums. I'm sorry about the delay in your gift. We do our best to get everything out on time as expected, but sometimes logistical delays pop up.

 

I see that you sent in a private message about this as well. I'll shortly be sending a reply tot hat message to see if I can help out at all.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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