06-18-2022 11:02 AM
I recently placed an order with you guys for a laptop, it was going all well, I got an email saying it was shipped, but after that, not a single update from the UPS tracking, so I called UPS, and they told me they don't even have my package as they said they don't have a record of it on their system, how would I go about getting a refund, or at least a replacement for the package that was apparently gonna arrive yesterday, as I doubt it's gonna arrive any time soon, because as far as I can tell the package was never shipped according to UPS.
06-18-2022 11:06 AM
Thanks for joining the forums and for reaching out to us today!
I can understand wanting an update on a recent order that is being shipped to you, and I would be happy to review to see what details I can find out. To better assist, please send me a private message with the order information, as well as your full name, phone number, and email address. You can send a private message by logging into the forums and clicking the blue button across from my signature on this post.
|Katie R|Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support