BestBuy.com

[moheb1994]

I have made an order on 20 of January for a MacBook Air 256 gb from bestbuy and paid with giftcards and got a track and trace which is saying that ups didn’t received the package yet and got 3-4 fake promises from bestbuy customers services chat and everytime they are telling me to wait for 24 hours and when I check nothing happened Iam traveling outside the USA and need to cancel my order and get a refund or a solution as soon as possible

[April-BBY Social Media Specialist]

Hello, moheb1994.

Thank you for joining us here on the Community Forums! We are happy to have you join us!. Although, I certainly wish the circumstances were happier. I can understand how not seeing your order progress is not ideal, and as a person who relies on computers for both work and personal use, I am sure I would feel much like you do. I would be happy to take a look.

To get started, please use the blue button next to my signature to send me a Private Message. Please include your name, phone number and email. If you happen to have your order number, please include that as well. Thanks!

Regards,