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Posts: 1
Registered: ‎10-27-2017

Delayed order

I had pre-ordered a samsung smart watch and was given a date for my packages arrival but the VERY day it was to be delivered I got an email saying that my package had been delayed. My question is how can you tell me that my package is going to be delivered on a specific day but then move the date to a month from the date that was given beforehand?
Posts: 3,201
Topics: 49
Kudos: 224
Solutions: 171
Registered: ‎08-21-2017

Re: Delayed order

Hi there Chris1922-


Thank you for taking the time to register to our Forums and letting us know about your order. It's always disappointing when you get a notice that your delivery has been delayed. I know that's happened to me more than a few times and I totally understand your frustration. I'm happy to help take a look in to this order for you.


Using the email address associated with your Forum account I was able to find your order. After checking it's shipping status I see that it is currently out for delivery. I apologize that you did not get your Watch on the original estimated delivery date but am glad to see your delivery was not delayed a month.


Please let me know if toy have any further questions or concerns, I am happy to assist you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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