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Posts: 1
Registered: ‎05-27-2021

Delayed order

<p>I ordered a new phone on may 18th 2021. I also paid the extra to get it to me as soon as possible. I broke the screen on my phone and I use it for work so I need the replacement. It has shown delayed shipment status for 10 days now. How long does it usually take to get off the delayed status&nbsp;</p>
Posts: 6,667
Topics: 227
Kudos: 556
Solutions: 339
Registered: ‎08-21-2017

Re: Delayed order

Hi there, Nugjace,


Thank you for taking the time to stop by our community forums. As someone who uses my phone for almost everything, I know that not having access to a phone for even a day can have a huge impact. I'd be glad to review your order to see if I can provide a more accurate estimate on when this will arrive.


I'd like to start off by checking on your order and will need a bit more information in order to do so. Can you please send me a private message with your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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