BestBuy.com

[G9R7I6M6M]

I placed my order on September 30th 2019, it is now the 29th of October and I have yet to recieve my order. When I go online I see the product is available for delivery on the 7th of November if ordered today, but my delay message says that I won't get it till possibly the 20th and 21st of november and if it isn't delivered by then it will be canceled. I don't want my delivery canceled. I just want my order to come in. I don't understand how someone ordering today is promised an earlier delivery than the person who ordered last month. Can someone please help me with this?

[Quinton-BBY Social Media Specialist · Accepted solution]

Hello, G9R7I6M6M,

Thanks for connecting with our community here on the Best Buy Forums. Welcome to this great platform, and please take some time to review some of the content that is available here!

I would be happy to look into this for you and see what answers may be available for you. To get started, can you please click on the blue button in my signature to send me a private message? In the message, please include your full name, email, phone number, and order number.

Sincerely,

[G9R7I6M6M · Accepted solution]

Thank you for the reply, I sent the private message.

[G9R7I6M6M · Accepted solution]

I want to thank eveyone who helped resolve this issue and I want everyone that may open this post know, that I recieved above and beyond costumer service and support. I was given daily updates on the progress and recieved quick and kind replies for all of my inquiries. Truly amazing work. I have my order on it's way and I couldn't be more excited and thankful.

[Deysha-BBY Social Media Specialist]

Thanks again for sharing your resolution, G9R7I6M6M! It was my pleasure to help!

Regards,