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Posts: 1
Registered: ‎11-07-2019

Delayed delivery, no ETA

I ordered the new AirPods pro in-store on Monday, 11/4. I was told they would be delivered by Wednesday, 11/6. Then Wednesday night at around midnight I got an email saying they had been delayed. I understand that delays can happen, but when I go to check the order status, there is no new estimated delivery date. Is there any way I can get an estimate of when my order will arrive? The holidays are coming soon and I will be out of town at the end of the month, so I’d want to cancel the order if it is meant to come when I’m not home, but I have no way of knowing. Please help me figure out the ETA if possible, thanks!
Posts: 5,206
Topics: 158
Kudos: 403
Solutions: 240
Registered: ‎08-21-2017

Re: Delayed delivery, no ETA

Hello, Landon_G,


Welcome to our community forums and thank you writing to us about your order. As an AirPod user myself I can understand your excitement to get receive your order. I would be happy to take a closer look at this for you. I will need some more information so I can further research this. Can you please send me a private message with your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the button at the bottom of post across from my name. I'll keep my eye our for your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
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