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New Member
Posts: 2
Registered: ‎06-14-2019

Delayed deliver and No Customer service

I order an Iphone online on June 8 th with pick up in stoer on June12th. I drove 30 miles to the store to pick up the phone to be told it was not there ( No email or information from Best buys about the delay) Store state they could not help me because it was an on line order and to call customer support. 

So i went out side and called customer support who put be on hold to call the store! And than told me the same information. She then told me it  was in stock in the warehouse and I could have it delivered to my addres by the 18th of June. I thought thats not too bad and she also promised me  a gift card for my trouble.

I awoke this morning to an email telling me  that my shippment has been delayed and will not  be arriving  until July 1st ( did she lied?)

So i called customer support to see if I could  pick the phoneup from a  different  store but nowhere has  the  blue on in stock. I asked can we change it to a black one bcause that is in stock to be told the only way to do that would be  to cancel and the order and place a new order . The problem with that when the iphone was ordered you where offering a $150.00 credit to be taken off monthly . If I placed an new order that offer is no longer  available .

The phone was ordered for my husband who travels for work and neeed a phone.

The staff in store and  on the phone were very unhelpful.

New Member
Posts: 2
Registered: ‎06-14-2019

Re: Delayed deliver and No Customer service

Also it still showing online availble for pick up in four days at the store 30 miles away .

Posts: 3,408
Topics: 61
Kudos: 246
Solutions: 178
Registered: ‎08-21-2017

Re: Delayed deliver and No Customer service

Hello, huntend,


Thank you for taking the time to register to our community forums and writing to us about your order. I know how frustrating it can be to find out your order is delayed and not be sure why. I would be happy to help you look in to this to see if we can provide you some more information about what's going on with this order. Can you please send me a private message with a few more details? I will need to confirm your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the button at the bottom of my post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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