03-14-2019 01:40 PM
03-14-2019 02:03 PM
Good afternoon, amber1317,
Welcome to our forums, and thank you for sharing your feedback with us. An order delay is never an ideal experience, and I’m sorry to hear this has happened with your most recent BestBuy.com order.
As it sounds like you’re aware, we’ll be unable to cancel an order more than 30 minutes after the order is placed, as outlined in our Cancel Your Order Help Center article. With that said, I anticipate we’ll be able to fulfill your order before the estimated delivery date of April 12, and I recommend keeping an eye on your email inbox for updates regarding your order.