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Posts: 1
Registered: ‎08-09-2018

Delayed Package?

I placed an order on August 3rd with two items which where estimated to be delivered by August 8th. One item arrived, while the other one says that it's been shipped, but when I track the item it says that only a label has been created and is waiting to be picked up. So any clarification or help would be appreciated.
Thank you.
Posts: 8,291
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Registered: ‎11-10-2008

Re: Delayed Package?

While Best Buy tries to ship all of your items in one go each one of them may have different delivery dates if the item to be shipped is farther away in distance than the other item.


A local fulfillment faciity may be doing inventory transfer over to your area also before the item can be fulfilled.


This can add onto the shipping time on your order.

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Registered: ‎11-30-2015

Re: Delayed Package?

Hello Buddy22,


Noticing that your purchase isn’t progressing when you’d expect it to can cause some concern. Thanks for joining our community to share your concerns with us regarding one of the items from your order. I apologize for our delayed response, but I’d be happy to see what insight I can share with you at this time.


Can you please share if you’re still seeking an update on this order? I understand due to our delayed response the issue present may have already been corrected. If you are still seeking further assistance, can you please send us a private message with your phone number? Once we’ve confirmed this detail we’d be able to dig your delayed package concerns for you. You can send me a private message with that detail by choosing the blue “Private Message” button next to my name at the bottom. I look forward to hearing from you!



Mariah|Social Media Specialist | Best Buy® Corporate
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