BestBuy.com

[Gadget369]

I placed an order on 11/5/19 and was given a delievery date of 11/7/19. On 11/7/19 I recieved an email that the order is delayed. No new delievery date given just that it may take a month. When I look at the item online it appears I could pick it up in store within an hour, but I cancel the current order.

[Gadget369]

I meant to say, I cannot cancel the current order.

[Gadget369]

Ive already posted this but have not gotten any reply from Bestbuy.

I placed an order on 11/5/19 and was given a delievery date of 11/7/19. On 11/7/19 I recieved an email that the order is delayed. No new delievery date given just that it may take a month. When I look at the item online it appears I could pick it up in store within an hour, but I cannot cancel the current order.

[SeanM-BBY Social Media Specialist · Accepted solution]

Welcome back to our forums, Gadget369,

My apologies for the delay in our reply to your posts.  Your patience is greatly appreciated, and while it sounds like you’ve been waiting for an order as well, I’ll be happy to look into this delay further, and offer any additional assistance I can. 

For me to review your order, I’ll ask that you send me a private message with a few pieces of additional information.  If you could send me:

• Your first and last name
• Your phone number
• Your email address
• Your order number

This should be enough information for me to begin my research, and hopefully get you the item you’ve been waiting for.  To send me this information privately, be sure to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Desktop View” before this button is visible to you.

Looking forward to hearing from you,