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Posts: 1
Registered: ‎12-29-2021

Delayed Order - {removed per forum guidelines}

[ Edited ]

Order Shipping Label was created Dec 23 and was supposed to be delivered Dec 27th.  


Order # -{removed per forum guidelines}


I haven't gotten any update on the order having left Reynoldsburg, OH.  Why is it taking so long to be shipped?  When can I expect an update?


Britt {removed per forum guidelines}

Posts: 1,100
Topics: 60
Kudos: 141
Solutions: 64
Registered: ‎07-23-2018

Re: Delayed Order - {removed per forum guidelines}

Hi there, Britt.


Thank you for taking the time to connect with us. When I place orders online, I tend to keep a close eye on the tracking. It sounds like there hasn’t been much progress, so I understand why you’d be seeking guidance and support. I’m glad you’ve stopped in for some assistance.


You’re welcomed to send a Private Message, so I can investigate this for you. To send a Private Message, simply select the darker blue icon, which is located across from my signature. For verification purposes, please include your email address and telephone number. For your security, I’ve removed some of the sensitive information you had originally included in your public post. I do have that noted, which will help me locate the order. In the future, please refrain from posting your full name and order numbers, as we would not want those details visible on our publicly-viewed page. 


Please know, I will be out of the office the next three days. In the unlikely event you do not receive an immediate response, I will reconnect with you on Sunday.



Sarah|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or