08-18-2019 06:19 AM
08-19-2019 05:20 PM
Welcome to our Best Buy forum community! We know how important it is to have a working phone, so we appreciate that you came to us for such an important purchase. That said, this isn't the experience we intended when you placed your order, so I'm glad you came to us with your concerns.
Using the "Private Message" option in my signature below, can you please send over your full name, phone number, email and order number, so I can review what's going on?