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Posts: 1
Registered: ‎04-19-2020

Delayed Next Day Shipping (PAID EXTRA)

On the 14th of April I ordered a MacBook Air and purchased next day shipping so that I would have it in time for a project that I have to complete. I called the store it was supposed to be sent to twice that Saturday to confirm my MacBook would be there and I had no definite answer on what is going on with my order. Today is now Sunday and my MacBook apparently is still waiting to be shipped. I’m frustrated because I paid extra for shipping and now it’s passed the delivery date, I have no product and I wasted my money and time.
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Registered: ‎01-03-2013

Re: Delayed Next Day Shipping (PAID EXTRA)

Hi there, ntmarshall27, 

 

Welcome to the forum, and thank you for your patience as you awaited our reply as we're experiencing higher than normal volume. Having just recently purchased a MacBook Pro, I know how excited you must have been to receive your MacBook Air! After paying for faster shipping, it would be incredibly frustrating to not receive the order when expected, especially with a project due. I apologize for any inconvenience that this may have caused. If you are still in need of assistance with this, please let me know, and I'll be delighted to see how I may further assist. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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