01-07-2022 12:40 AM
01-16-2022 12:26 PM
Thank you for joining our online community. Our hope is always that new members are coming here to report a positive experience. When that is not the case, our team certainly wants to do all we can to help, so I’m glad you’ve reached out.
I am sure you were looking forward to receiving your new phone, and I am sorry to hear the fulfillment was not as seamless as we would have expected. If I were in your position, I would definitely be seeking guidance and support. With a bit more information, I’d love the opportunity to investigate this for you.
Your Private Message has been received. I’ll be checking in with you there, as I will need to validate some information to access the order history.
|Sarah|Senior Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support